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BTelt 1/3 Terms and conditions

1.    Introduction
Welcome to BTelt 1/3 app, which is owned by iKnow address

BTelt 1/3´s mission is to raise awareness of food waste and reduce food waste worldwide by making surplus food available for consumers.

We provide a way  for the end  user (“Customer”) to  communicate his or her reservations for surplus food and  other surplus products, including unspecified products in “Magic Bags” (“Products”) at food stores, restaurants, supermarkets, bakeries, hotels, gas stations, etc. (“Stores”) displayed on our platform (the “Service”).

These terms and conditions (“Terms”) apply to any reservation and sale of the Products which are carried out via our websites or app (“Platform”).

When placing a Reservation Order (as defined below), the Customer accepts these Terms and thus, the Customer is required to review the Terms thoroughly before the Customer places an order on the Platform.

BTelt 1/3’s cookie and privacy policy, as available at all times on the Platform, shall form an integrated part of these Terms and shall be automatically accepted upon acceptance of these Terms.

2.    BTelt 1/3 Concept
The Products are made available for reservation on the Platform, and Customers may reserve the Products by placing a Reservation Order (as defined below) on the Platform.

The Products are reserved by the Customer when Telt 1/3 confirms through a Reservation Confirmation (as defined below).

Once a Customer reserves a Product and the Store accepts the Reservation, the Customer commits to be present at the Store at the Pick-up time (as defined below) while the Store commits to offer the Products for sale, as specified herein.  Both parties have a right of cancellation as defined below.

BTelt 1/3 is solely arranging the sale of Products on the Platform on behalf of a Store, and there shall be no contractual relationship between Telt 1/3 and the Customer with regard to the Products or the sale of Products. Telt 1/3 has no responsibilities in respect of the Products or fulfilment of the agreement between the Store and the Customer.

BTelt 1/3 is solely collecting the Purchase Price (as defined below) for the Products on behalf of the Store and is thus merely acting as a payment agent on behalf of the Store.

3.    Acceptance
When placing an order on the Platform, the Customer confirms:

To be legally capable of entering into  binding agreements, to be a consumer shopping for personal purposes and
to be 18 years old and in the possession  of a  valid  debit, credit card  or other payment means available for payment on the Platform.
By accepting these Terms, the Customer accepts to receive all relevant information in English. Furthermore, the Customer accepts that all agreements between the Customer and Telt 1/3 and any related information necessary for conducting the Services are stored by Telt 1/3 in accordance with Telt 1/3’s privacy policy.
Furthermore, by accepting these Terms, the Customer accepts to receive emails and text messages related to any orders placed by the Customer. This is required by Telt 1/3 in  order to  ensure that the Customer receives all  essential notifications related to the order.

BTelt 1/3 reserves the right to revise and amend the Terms from time to time. The Customer’s order will be subject to the Terms applicable at the time when the Customer placed the order.

4.    BTelt 1/3’s contact information and customer service BTelt 1/3

...Our address ...


5.    Product and Product information
BTelt 1/3 is exclusively arranging  the contract between  the Customer and  the Store and  Telt 1/3  has no  responsibilities  in respect of the Products or fulfilment of the contract between the Store and the Customer.

BTelt 1/3 does not, in any way, manufacture, sell, purchase, store, prepare, produce, process,  mark,  pack,  deliver or handle the Products. BTelt 1/3 has no responsibility for the fulfilment  of  the  contractual  obligations towards the Customer regarding the Products, including the manufacturing, sale, purchase, storage, preparation, production, processing, marking, delivery, quality, ingredients, allergens or handling of the Products, and the compliance with applicable legislation, including with  respect to  the above,  unless Telt 1/3  is explicitly  designated  as the manufacturer  or seller of the Product on the Platform.

The Customer can find information about the Products and a description of the  Products on  the  Platform.  This information is only instructive and for the purpose of giving the Customer the best prerequisites for evaluating selected Products before making the reservation. There may be instances where the  Platform is  not  updated  and  where  the actual product range, stocked items etc. is not as stated  on  the Platform.  In  such  cases,  Telt 1/3  is of  no  liability.  It is the Stores that are responsible for providing information  about the Products and  to  ensure that it is factually  accurate  and up-to-date. BTelt 1/3 does not undertake any such responsibility and, hence, has no liability for the contents of or availability of information regarding the Products.

If the Customer is in doubt about allergy warnings, contents of a dish  or any  other  menu  information,  the  Customer shall confirm with the Store directly before ordering. The Store’s contact information will appear on the Platform. The Customer may always cancel the Reservation Order, if the cancelation is due to ingredients, allergens or other labelling related information regarding the Product.

Upon Pick-up (as defined below), the Store shall provide the Customer with information regarding list of ingredients, allergens and other labelling related information regarding the Product. Any Products purchased via  the  Telt  1/3 Platform shall be consumed immediately after Pick-up and/or as instructed by  the Product Label  or the Store. Telt 1/3  will not assume any liability for Customers’ adverse reactions from Products for any reasons, including if consumed inconsistently with the labelling or the information set out in these terms or given directly by the Store.

BTelt 1/3 is not liable or responsible for any failure to perform or any delay in the performance of any obligations relating to the Products, including with respect to manufacturing, sale, purchase, storage, preparation, production, processing, marking, delivery, quality, ingredients, allergens or handling of the Products.

6.    Reservation of Products
A list of active Stores can be found in the app. If  the Customer has allowed  the app  to  use location  services,  the app will track the Customer’s location and the list will show stores near the Customer. Once the Customer has selected the
Store and Product, the Customer will be given the opportunity to  submit his or her order by  clicking  “reserve”,  “place my reservation” or a similar button.

The list is solely established in consideration of a geographical criteria. The Customer has the possibility to filter the results in consideration of the availability of Products to reserve, of the Pick-up hour, of the nature of Products contained in “Magic Bags”, or as otherwise determined by BTelt 1/3.

The referenced Stores are the ones who are active on the Platform.

The supply of Products on the Platform is only an invitation to the Customer to place a reservation.

A reservation order made by the Customer via the Platform (“Reservation Order”) is considered an offer by the Customer to the Store to purchase a Product.

The Reservation Order shall be accepted by the Store upon Pick-up and, hence, the reservation shall be final and binding upon the Store and Customer upon Pick-up of the Product (as defined below), subject, however, to the limitations in the cancellation rights due to the nature of the Concept, as described in clause 7 below.

7.    Reservation Confirmation
Upon receiving the Reservation Order, BTelt 1/3 will begin processing it by sending the reservation  to  the relevant Store. BTelt 1/3 will notify the Customer, that the Reservation  Order has been  received  (“Reservation  Confirmation”) and  is being processed. Please note that any confirmation page that the Customer may visit on  the Platform merely  indicates that the reservation has been received and is being processed  and  does not mean  that the  reservation  has been accepted by the Store

The Reservation Confirmation should be saved by the Customer. The Reservation Confirmation will contain information regarding the reservation placed by the Customer.

Please note that the Reservation Confirmation does not mean that the reservation is accepted, but is merely a confirmation of receipt of the Reservation Order.

8.    Right of cancellation
BTelt 1/3’s concept is to avoid waste of  food and  other products and  therefore,  if  the Store has no  Products in  excess, the Store may cancel the Reservation Order up until two hours before the beginning of the agreed time of Pick-up (as described below). In this case, the Customer will receive a cancellation notification from BTelt 1/3 or the Store via email and/or SMS/and or a notification from the Platform provided that the contact information  provided  to  BTelt  1/3  is correct, and that the Costumer has agreed to receiving such notifications.

Since the Products are perishable goods and since BTelt 1/3’s concept is to avoid waste of food and other products, the Customer can only cancel the Reservation Order up until two hours before the beginning of the agreed time of Pick-up. However, the Customer may cancel the Reservation Order until  Pick-up,  if  the  cancelation  is  due  to  ingredients, allergens or other labelling related information regarding the Product.

The decision to use the right to cancellation shall be communicated by the Customer to BTelt 1/3 via the complaint link in the Platform. If the Customer cancels the Reservation order outside of the rights set out above, the Customer will not be entitled to refund.

9.    Pick-up
Products reserved on the Platform must be picked-up by the Customer at the stated pick-up address (“Pick-up”). The Pick-up time will normally be in a time period of 10-30  minutes but can  be both  shorter and  longer. Store description and details about when and where the Products can be picked up will appear on the Platform and is stated in the Reservation Confirmation as well. If the Customer arrives at the Pick-up address before the specified pick-up time, we
ask him or her to please wait outside for the sake of the Store’s guests. Be aware that if the Customer arrives too  late, the Store may be closed and/or the Product may be unavailable.

Since the Products are perishable goods and since BTelt 1/3’s concept is to avoid waste of food and other products, the Store is entitled to sell the Product to another customer if  the Customer does not Pick-up  the Reservation  Order within the time period set out in the Reservation  Confirmation.  In  this event, Telt 1/3  is entitled  to  charge the Purchase Price (as defined below) from the Customer.

Upon Pick-up, the Customer shall show his or her Reservation  Confirmation  in  the  BTelt  1/3  app  to  the  Store’s employees, after which  they  will  “swipe” the receipt and  hand out the Products reserved. It is the Customer’s responsibility to ensure that the Reservation Confirmation in  the  app  can  be  shown  at  Pick-up.  The  Customer  is required to make sure that the Products and number of Products handed out correspond to the Customer’s reservation.

10.    Price
All prices are indicated in the currency of the country in which  the Store is located  and  is including applicable VAT  but may exclude any online payment administration charges, unless otherwise is specified.

Any fees related to the order and payment will be calculated and listed when the Customer places the Reservation Order.

Any value of the Products stated on the Platform is a minimum value had the Products not been sold as surplus food.

11.    Payment
The Customer can pay with several brands of  debit and  credit cards as well  as other payment methods made available  on the Platform.

If using credit or debit card, the Customer must enter his or her card number, the expiration date and the security code when placing a Reservation Order.

Upon placing a  Reservation  Order,  the amount stipulated  by  the Store for the Products (“Purchase Price”) is authorized  or reserved at the Customer´s account (depending on the chosen payment method) (“Account”). The Purchase Price is charged at the Customer´s account upon  reservation  of  the Product or at or immediately  after Pick-up  (depending  on the chosen method of payment). If the reservation is cancelled in accordance with these Terms, the Purchase Price is cancelled or refunded to Customer.

The Purchase Price is collected by BTelt 1/3 from the Customer on behalf of the Store. BTelt 1/3 may amend, modify or restructure the payment procedure for its Customers, as it deems reasonable.

The Platform uses PCI  compliant  Payment  Service  Providers.  Payment  by  debit  or  credit  card  on  the  Platform  is  safe and certified by the card issuer. All payments are made through  an  encrypted  internet connection.  Payments can also use third parties platforms to charge the wallet included in the Telt 1/3 platform.

BTelt 1/3 does not store any debit or credit card information. Such information is handled by the Payment Service Providers. However, such information may be stored by the Payment Service Providers.

If the Customer’s credit card or payment method is rejected when trying to pay for an order, the Customer should verify that the entered information is correct.

If the Customer has corrected the error and the credit card is still rejected, BTelt 1/3 recommends that the Customer contacts his or her bank.
Due to standard banking procedures, once the Customer has submitted a Reservation  Order by  use of a  credit or debit card and the payment has been authorized, the bank or card issuer  will  reserve  the  full  amount  of  the  Reservation Order If the Reservation Order is subsequently rejected by the  Store  or cancelled  for any  other  reason  in  accordance with these Terms, the bank or card issuer will not transfer the funds for the order to BTelt 1/3 and will instead refund the Customer by releasing the  relevant amount back into  the  Customer’s available balance.  However,  this may  take  up  to 10 working days (or longer, depending on the Customer’s bank or card issuer), and Telt 1/3 does not have authority  to make enquiries to a Customer’s bank or card issuer on specific payment issues. The Customer must do so.

By accepting these Terms, the Customer accepts the method of payment set out above and acknowledges and  agrees  that BTelt 1/3 is not responsible or liable to the Customer in relation to the above.

12.    Right of complaint
In case of a complaint concerning a  Product (including  the “Magic Bag” and  its contents), the Customer shall  address  the complaint to the Customer Service of BTelt 1/3 before considering any other action. BTelt 1/3 will handle all claims ((including with respect to the “Magic Bag” and its contents) as BTelt 1/3 deems correct and any decision by BTelt 1/3 regarding the Product is entirely up to BTelt 1/3.

In the event that the intervention of BTelt 1/3 is not to the satisfaction of  the Customer,  these Terms  do  not limit the means available to  the Customer to  resolve the dispute it has with  the Store under statutory  law.  The Services are covered by statutory consumer protection legislation and other statutory legislation regarding purchase of goods in the country and provisions set out herein regarding defects and delays.

All complaints are handled exclusively by Telt 1/3 and  the  Customer shall  direct complaints against BTelt 1/3  and  not the Store.

The Customer shall verify the content of the Products upon receipt.

In case of a complaint, the Customer shall contact BTelt 1/3 via the complaint link on the Platform and provide  the requested information and information about the Products and why the Customer is unsatisfied. After receiving the complaint, BTelt 1/3 will process the complaint in cooperation with the Store if relevant and the Customer will  receive a reply from BTelt 1/3 within 10 business days.

In case the Customer is not satisfied with Telt 1/3’s reply, the Customer may submit a complaint to the relevant consumer protection authority in the main country..

13.    Customer reviews
In particular (but without limitation), any reviews that the Customer submits through the Platform may not:

contain any defamatory, obscene or offensive material; promote violence or discrimination;
infringe the intellectual property rights of another person or legal entity; breach any legal duty owed to a third party (such as a duty of confidence); promote illegal activity or invade another’s privacy;
give the impression that they originate from us; or
be used to impersonate another person or to misrepresent your affiliation with another person.
BTelt 1/3 does not control, modify or edit any  reviews posted,  except that BTelt 1/3  is entitled  to  remove  or edit at any time any reviews posted, uploaded or transmitted to the Platform in the event that the review breaches one or more of the prohibitions mentioned above or is otherwise deemed fraudulent.

The reviews contained on the Platform are for information purposes only and do not constitute advice from BTelt 1/3. Reviews reflect the opinions of customers who have ordered through the Platform or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by
law, BTelt 1/3 assume no responsibility or liability to any person for any reviews, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that the Customer may encounter in any such reviews.

BTelt 1/3 is entitled to store the reviews.

The Customer will not receive compensation or benefits from making reviews through the Platform. There may be a delay between the filing of the review and the publishing hereof.

14.    Customer behavior
Customers are requested to show respect for the Store´s guests and personnel, as well as BTelt 1/3´s personnel.

The Customer is informed that in case of inappropriate behavior towards the Store, the other customers of  the Store or BTelt 1/3, or if  the Customer commits a  crime against or in  the Store in  connection  with  the Service, or violates the code  of conduct rules of the Store or BTelt 1/3 or any  other similar behavior,  BTelt 1/3  may,  in  particular after complaints made by the Store, ban,  exclude or suspend  the Customer from the Platform and  the Services.  The intervention  of  BTelt 1/3 does not deprive the Store of the means and rights at its disposal to obtain possible reparations.

15.    Limitation of liability
BTelt 1/3 shall not be liable for losses arising out of or in connection with (i) matters for which an Store bears the responsibility, (ii) faults of third parties or through non-attributable interruption of availability  of  the  Platform;  (iii) orders by Customers made using fraudulently obtained payment data or other contractual data (e.g. the “phishing” of credit card data, identity theft etc.); (iv) content of sites to which the  Platform links,  including  the  accuracy  of  the linked sites and the data protection at such site; and (v) similar events as set out under (i) – (iv).

BTelt 1/3 is not liable or responsible for any failure or non-compliance  with  respect  to  its  Services  if  such  failure  is caused by circumstances outside BTelt 1/3’s control. Such circumstances may be but is not limited to disruptions in the operation of BTelt 1/3 and/or the Store as a result of legislation, acts of state or public authorities, acts of war, terrorism, strikes, physical blockades, lockouts and natural disasters.

BTelt 1/3 shall only be liable for direct losses and shall in no event be liable for indirect or consequential losses. In all events, except in the event of fraud or wilful misconduct, BTelt 1/3´s liability is limited to the amount of DKK.

This also applies in respect to product liability.

16.    Intellectual Property
The Customer may use the Platform and print and download extracts from the Platform for his or her personal non- commercial use on the following basis:

The Customer must not misuse the Platform (including hacking or “scraping”).
Unless otherwise stated, the copyright and other intellectual  property  rights in  the Platform and  in  material  published on it (including without limitation photographs and graphical images) are owned  by  BTelt  1/3  or BTelt  1/3’s  licensors. These works are protected by copyright laws and treaties around the world  and  all  rights are reserved.  For the purposes of these Terms, any use of extracts from the Platform other than in accordance with this clause 16 is prohibited.
The Customer may not modify the digital or paper copies of any materials that he or she prints in accordance with this clause 16 and the Customer may not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.
The Customer shall ensure that BTelt 1/3’s status as the author of the material on the Platform is always acknowledged  and referenced.
The Customer is not allowed to use any of the materials on the Platform or the Platform itself for commercial purposes without obtaining a license from BTelt 1/3 to do so.
Except as stated in this clause16, the Platform may not be used, and no part of  the  Platform may  be  reproduced  or stored in any other Platform or included in any public or private electronic retrieval system or service, without BTelt 1/3’s prior written permission.

17.    Governing law
These Terms (and any reservation and purchase of Products made hereunder) are subject to the laws of the country in which the Store, from which the reservation or purchase is made, is located.

Any dispute arising out of  or in  connection  with  these Terms shall  –  where such  dispute cannot be settled  amicably  – be decided by the courts of the country in which the Store, from which the reservation or purchase is made, is located.

Irrespective hereof, the Customer may always submit a complaint to the relevant consumer protection authority applying in the country in which the Store, from which the reservation or purchase is made, is located.


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